Customer Services Advisor – Further Education

About the Role

New City College is seeking a dynamic and enthusiastic Customer Services Advisor to deliver a seamless and supportive service at its Loughton campus. Acting as a welcoming first point of contact, you will assist students, prospective students, staff and visitors face to face, by telephone, by email and through other communication channels.

You will help position the college as the first choice for prospective learners and the wider community. This is a full-time, permanent role, offering £32,400–£34,200 per annum, dependent on experience, with a start date as soon as possible.

Applicants must have at least one year’s experience in an advice or information environment. You should hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance, Customer Service or an equivalent discipline. Excellent communication, IT, administration and organisational skills are essential, alongside a friendly, professional manner and an understanding of safeguarding and equality of opportunity.

Key Responsibilities

• Respond professionally to enquiries from students, staff, prospective learners and external visitors in person, by telephone and by email.

• Process applications, enrolments and fee assessments accurately throughout the year.

• Support recruitment activities, including open evenings, open days, enrolment events and applicant days.

• Organise ESOL assessments and support associated administrative processes.

• Process Oyster applications through the Transport for London portal.

• Take payments for enrolments, identification cards and educational trips.

• Audit learner files to support accurate and compliant record-keeping.

• Deputise for the Customer Services Manager when required.

What We Offer

• Career-average pension provision through TPS or LGPS, as applicable.

• Five continuing professional development days each year and opportunities for career progression.

• Accessible campuses with public transport connections and wheelchair access.

• Free gym access at selected campuses and subsidised on-site cafés.

• An interest-free annual travel season-ticket loan.

• A health cash plan, confidential employee assistance programme and retail, dining, DIY and travel discounts.

The closing date is 6 September 2026 at 11:59pm. Applicants must be eligible to work in the UK; visa sponsorship is not available. Appointment is subject to an enhanced DBS check and other relevant pre-employment checks.

About the School

New City College is an Ofsted Outstanding further education college serving communities across east London and south-west Essex. Its broad curriculum includes sixth-form study, adult learning, apprenticeships, ESOL, EFL and SEND provision for approximately 20,000 students.

The college is committed to safeguarding young people and vulnerable adults, advancing equality of opportunity and developing a workforce that reflects the communities it serves. Offers of employment are subject to satisfactory checks, which may include an enhanced DBS check with Children’s Barred List check, references, right-to-work verification, medical clearance and online searches.