IT Support Apprentice – Secondary

About the Role

Stamford Welland Academy is seeking an enthusiastic IT Support Apprentice to join its knowledgeable and friendly IT team. This is an excellent opportunity to gain hands-on experience in a secondary school while completing a nationally recognised Level 3 qualification and developing practical skills, workplace confidence and professional behaviours.

You will act as a first point of contact for routine IT support queries from students and staff, helping the academy maintain reliable day-to-day technology services. The role offers varied experience in a busy educational environment, supported by colleagues who will help you develop your technical and customer-service skills.

The position is 37 hours per week, 52 weeks per year, on a two-year fixed-term apprenticeship contract. The salary is £15,400 per year (actual), with an anticipated start date in October 2026.

Key Responsibilities

• Provide friendly and responsive first-line IT support to students and staff.

• Assist with diagnosing and resolving routine hardware, software and user queries.

• Record, prioritise and escalate support requests appropriately.

• Develop an understanding of IT support services within an education setting.

• Work collaboratively with the academy’s IT team while completing a Level 3 qualification.

• Demonstrate punctuality, professionalism, integrity and a solution-focused approach.

Applicants should be educated to GCSE or equivalent level in Maths and English. You will need strong communication and teamwork skills, enthusiasm for IT, ambition, good attendance and an appropriate professional manner. The successful candidate must be eligible to work in the UK; visa sponsorship is not available.

Appointment is subject to relevant pre-employment checks, including an enhanced DBS check and online or social media searches. CVs will not be accepted.

What We Offer

• A nationally recognised Level 3 IT qualification.

• Practical experience within a knowledgeable and supportive IT team.

• Apprenticeship support and continuing professional development opportunities.

• An Employee Assistance Programme and mental health and wellbeing resources.

• Cycle-to-work scheme and access to an appropriate pension scheme.

• Healthcare benefits, including free eye-test vouchers and flu vaccinations.

• Free on-site parking and discounts on everyday essentials and holidays.

Applications close at 8am on 10 September 2026. Meridian Trust reserves the right to close the vacancy early if a suitable candidate is appointed.

About the School

Stamford Welland Academy is a growing secondary academy for students aged 11 to 18 in Stamford, Lincolnshire. The academy has 648 pupils and joined Meridian Trust in 2014. It was judged Good overall by Ofsted in September 2021.

Community confidence in the academy reflects its focus on pastoral care and the quality of teaching. Stamford also benefits from rail connections to Peterborough, Leicester and Cambridge.

Meridian Trust operates primary, secondary and special schools across the region. It is committed to equality, diversity and inclusion, as well as safeguarding and promoting the welfare of children and young people.